Our Promise to You
Service Level Agreements
We will endeavour to deliver our service within these parameters:- We will do what we can to make your accounting processes more effective;
- We will go the extra mile to deliver our service to you ;
- We will deliver the service when we said we would;
- We will always let you know what our services will cost, in advance.
Complaints
- All complaints will be acknowledged within 24 hours of receipt, by email or letter;
- All complaints will be answered within 3 days;
- All complaints will be followed up within 5 days;
Management Accountants
- Monthly Management Accounts will be completed within 10 working days of receiving the information. (may vary due to agreed terms, upon appointment)
- Quarterly Management Account to be completed within 15 working days of receiving the information. (may vary due to agreed terms upon appointment)
Communication Service Level Agreements
- Telephone queries are replied to within 2 working days;
- Correspondence will be acknowledged/answered within 3 working days;
- Emails are acknowledged within 2 working days.
professional service by competent and qualified bookkeepers who are mostly members of the Institute of Certified Bookkeepers. This means you benefit from knowing our work is completed to the highest standards.
